Platform overview

PolyAI’s Agentic Dialog Platform — an enterprise platform for voice and chat agents, open to every builder.

PolyAI’s Agentic Dialog Platform is open to every builder across the enterprise. It’s the same platform brands use to handle their most complex customer conversations — bookings, billing, escalations, anything an agent needs to actually resolve. Most agents run on Raven, PolyAI’s proprietary LLM, with sub-300ms latency across 24+ languages.

The fastest way in is Agent Builder: describe what you want and it configures the agent, conversation tracks, and guardrails for you. Every agent ships with a shareable test environment so you can validate behavior across channels and get stakeholder buy-in before anything goes live. If you’d rather build like an engineer, the ADK gives you self-serve API keys, a CLI, and a Git-native workflow — work in your own IDE and deploy from your terminal.

Surfaces

You can manage the same agent through any of these:

Agent Studio

Build with or without code

Build and maintain agents, view analytics, and manage deployments through a visual interface.

PolyAI ADK

Build like an engineer

CLI and Python package for building agents locally with a Git-native workflow.

Agent Studio APIs

Integrate with your systems

REST APIs for updating and configuring agents programmatically.

Choose your surface

	Agent Studio	ADK	APIs
Who it’s for	Non-technical users, visual workflow	Technical teams, engineering workflows	Enterprises with internal tooling
How you work	Visual UI – point and click	CLI and Python – local dev with Git	REST endpoints – programmatic control
Best for	Building and tuning agents interactively	Bulk authoring, version control, CI/CD	Programmatic control, automation
Code required	Optional	Yes (Python)	Yes (any language)

An agent built in Studio can be updated through the ADK or APIs, and vice versa.

Platform capabilities

All three surfaces share the same platform capabilities:

Raven LLM

Proprietary LLM – sub-300ms latency, 24+ languages, no hallucination

Voice and chat

Multi-provider TTS and ASR, plus webchat and SMS

Knowledge and RAG

Managed topics, connected knowledge sources, and retrieval-augmented generation

Flows

Multi-step conversation workflows – no-code or code-driven

Integrations ecosystem

Five9, NICE, Twilio, Genesys, Salesforce, ServiceNow, and more

Analytics

Dashboards, conversation review, and PolyScore

Get started

Quickstart

Build your first agent in Agent Studio in minutes

ADK documentation

Install the CLI and start building agents locally

API reference

Explore PolyAI’s REST APIs